Re: [lug-nuts] stupid newbie questions

From: Brian Lavender (brian@brie.com)
Date: Thu Jan 06 2000 - 15:24:14 PST


Ok, just a tip. Your previous post was quite wordy. If you are looking
to get good support, then remember the three C's (Fig 1). Lawyers live
by this. I am not a lawyer, and I don't play one on TV :)

Fig. 1

clear
concise
correct

In other words focus on one thing at a time. I know it is sometimes a difficult
challenge to finding the medium between providing enough info, and being wordy,
but think of it this way. Questions that people often reply to are ones where they
quickly can identify the problem, and in their heads they go "Hey, I know that!"
and of course they get to be the big shot.

So here is what I try to do in my mailing list postings. Make the problem quickly
evident. Then provide supporting evidence of the problem. That way if the replier
wants to provide a whole solution from the ground up, then he (he means she too, here)
has the option. But say the replier sees the problem, and can identify it. So, he
thinks to himself, "Hmm, that's interesting. I wonder why that happened?" So you
provide a structured background to your analysis of the problem. The replier
sees an error in your logic, and he can point out the problem. Think of it this
way. If you can't make the problem clear within about five lines, you are probably
going to lose your volunteer support.

brian

On Thu, Jan 06, 2000 at 02:58:35PM -0800, Joel Hatch wrote:
> > Yes, keep plugging.
> >
> > brian
>
> ;-)
>
> Yeah, I have been.... Sometimes it just gets a bit overwhelming. I'm sure it
> will be worth it in the end, but *damn* getting there is tough!
>
> --Joel

-- 
Brian Lavender
http://www.brie.com/brian/
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